To find out if your Ring Doorbell is recalled, check the serial number on the back of the device against the recall list on Ring's website. The recall specifically affects the Video Doorbell (2nd Generation) model 5UM5E5, sold between June and October 2020. If your device matches, it's important to stop using it immediately and follow their instructions for a refund or replacement. Additionally, verify you've got the correct installation screws to avoid safety hazards. You might discover more essential tips and resources for your device as you explore further.
Key Takeaways
- Check the serial number on the back of your Ring Video Doorbell (2nd Generation) to verify recall eligibility.
- Ensure your device was purchased between June 2020 and October 2020, as only those are affected.
- Visit Ring's website or Help Center to enter your serial number for recall verification.
- Look for reports of overheating or ignition incidents related to your doorbell for additional safety concerns.
Recall Overview
If you own a Ring Video Doorbell (2nd Generation), it's important to know that it may have been recalled due to fire and burn hazards linked to improper installation screws.
This recall impacts about 350,000 units in the U.S. and 8,700 in Canada. The model number affected is 5UM5E5, and the recall was announced on November 11, 2020.
To determine if your device is part of this recall, you'll need to check the serial number located on the back of your doorbell.
Ring's official website provides guidance for consumers on how to verify if their Ring Video Doorbell is affected.
Background checks enhance workplace safety and security in various contexts, and similarly, ensuring the safety of your home devices is essential as well.
Safety Concerns
When it comes to safety concerns with your Ring Doorbell, you need to be aware of several key factors.
Understanding the risk of overheating, following proper installation guidelines, and regularly monitoring your device can help keep your home safe.
Additionally, guaranteeing that your indoor air quality isn't compromised can enhance overall safety in your home environment.
For instance, using effective products like ozone air purifiers can help eliminate harmful particles in the air.
Let's explore these critical points to guarantee your doorbell operates without issues.
Overheating Risk Factors
Overheating risk factors are a serious concern for Ring Video Doorbell users, especially if incorrect screws were used during installation.
Using the wrong screws can lead to overheating, which poses significant safety risks, including burns and potential fire hazards.
There have been 85 reported incidents of overheating, with 23 doorbells igniting and causing minor property damage.
This alarming trend has prompted a recall of around 350,000 units sold in the U.S. from June 2020 to October 2020.
To avoid these issues, it's essential to verify the type of screws used during installation.
Make certain you've installed the designated security screws, as improper installation can directly contribute to overheating.
If your Ring Video Doorbell falls under the recall, stop using it immediately to prevent any further safety risks.
Always prioritize proper installation procedures to protect your home and maintain the security your Ring Video Doorbell is meant to provide.
Installation Safety Guidelines
To guarantee your Ring Video Doorbell is installed safely, follow these essential guidelines to prevent risks associated with improper installation.
First, always use the correct screws provided in the package. Using incorrect screws can lead to overheating, a primary safety concern linked to certain recalled units. Additionally, understanding the impact of cybersecurity measures is vital, as vulnerabilities in smart devices can pose risks to your home network, making it important to stay informed about cybersecurity measures.
Next, before installation, check the serial number located on the back of your Ring Video Doorbell against the recall list on Ring's website. This step is important to determine if your device is affected by any recalls, especially for units sold from June 2020 to October 2020. If you find that your doorbell is part of a recall, stop installation immediately and reach out to customer support for updated instructions.
Additionally, confirm that your doorbell is securely mounted and connected to power sources that meet the product specifications. This not only enhances safety but also improves the overall performance of your device.
Regularly monitor your installation for any signs of unusual behavior, and don't hesitate to contact customer support if you have concerns. Following these guidelines will help confirm a safe and effective installation of your Ring Video Doorbell.
Monitoring Device Performance
Monitoring your Ring Video Doorbell's performance is vital, as it helps you identify any potential safety issues before they escalate. Regular checks can also extend the longevity of your device and enhance its functionality.
The first step is to regularly check your device's serial number, located on the back, against the recall list on Ring's website. If you own a Ring Video Doorbell (2nd Generation) sold between June 2020 and October 2020, you might be at risk. Reports indicate that improper installation has led to overheating and, in some cases, fire hazards. For more insights on safety concerns in home technology, understanding these risks is important.
If you notice any unusual behavior or overheating, immediately stop using the doorbell. It's important to prioritize your safety and the safety of your home. You should also contact Ring customer support for assistance in verifying if your doorbell is subject to a recall. They can provide updated installation instructions to prevent further issues.
Keeping a close eye on your device's performance can help you avoid dangerous situations and guarantee your doorbell operates safely. Regular monitoring and prompt action can keep you informed and protect your property from potential risks.
Consumer Instructions
Check the serial number on the back of your Ring Video Doorbell to see if it's among the recalled units listed on Ring's recall verification page. This recall affects the model number 5UM5E5, which was sold between June 2020 and October 2020 in satin nickel and venetian bronze colors.
If your serial number matches, stop installation and usage immediately. Confirming software meets high-quality standards, as emphasized in the importance of quality assurance, is vital for device functionality.
To resolve your issue, contact Ring for further instructions. They offer options for refunds or replacements for recalled units. Make sure to reach out to their customer support at 800-656-1918 for assistance.
It's important to follow the correct installation procedures, especially using the proper security screw, as this guarantees your device remains functional even if the instructions included with it are affected by the recall.
Product Details
Understanding the product details of the Ring Video Doorbell (2nd Generation) will help you appreciate its features and potential risks associated with the recall.
This particular model, identified by model number 5UM5E5, was sold between June 2020 and October 2020. It comes in two stylish finishes: satin nickel and venetian bronze, enhancing your home's exterior.
It's important to take into account that, like many electronic devices, the Ring Doorbell could be vulnerable to issues such as appliance surge protection that might affect its performance and safety.
The Ring Video Doorbell offers impressive capabilities, including night vision and two-way audio, allowing you to monitor your doorstep effectively.
However, it's essential to be aware of the recall affecting approximately 350,000 units in the U.S. and 8,700 in Canada. The recall was initiated due to fire hazards linked to incorrect screw installations, which could pose significant safety risks.
To determine whether your device is affected, check the serial number located on the back of the doorbell.
You can verify eligibility for the recall through Ring's website. If your device is part of the recall, you'll be eligible for a refund or replacement, ensuring your safety and peace of mind.
Stay informed to protect your home and loved ones.
Identification of Affected Devices
To identify if your Ring Video Doorbell is affected by the recall, you need to check the serial number on the back of your device.
Make sure you know the model name, as only the 2nd Generation is impacted.
If you run into any issues while verifying your device, we'll cover common problems you might face.
Check Serial Number Location
Locate the serial number on the back of your Ring Video Doorbell (2nd Generation) to determine if it's part of the recall.
This serial number is essential as it helps you identify whether your device is one of the affected models sold between June 2020 and October 2020.
Once you've found the serial number, you can verify it against the recall list available on Ring's website or through the Ring app.
If you encounter an "Invalid serial number" error while checking, double-check that you're entering the entire number correctly as specified in the recall guidelines.
It's significant to highlight that only the instructions included with the recalled product are affected, not the actual Ring Video Doorbell device itself.
Model Identification Process
Identifying whether your Ring Video Doorbell (2nd Generation) is affected by the recall involves checking both the model number and the serial number for specific details.
First, locate the model number, which should read "Video Doorbell (2nd Generation)" on your device. This will confirm that you have the correct model.
Next, find the serial number on the back of the doorbell; it's crucial for verifying recall eligibility on Ring's website.
The recall specifically affects devices with model number 5UM5E5 sold between June 2020 and October 2020. If your doorbell falls within this range, it may be impacted.
When entering your serial number for verification, make certain you're using the correct format, as some users have faced invalid serial number errors.
Common User Issues
Many users encounter difficulties when trying to verify if their Ring Video Doorbell (2nd Generation) is part of the recall, especially with serial number entry errors.
To check your device, first locate the serial number on the back. You'll need to confirm it against the recall eligibility list on Ring's website.
The recall specifically affects the model number 5UM5E5, so make certain you're checking the right product details or packaging.
Many customers report encountering verification problems, often receiving an "Invalid DSN | Character Count" error when entering their serial numbers online. This can be frustrating, but make sure you're inputting the correct serial number without any mistakes.
User Experiences
Users often face challenges when trying to verify their Ring Video Doorbell (2nd Generation) serial numbers, encountering frustrating error messages along the way. Many users have reported seeing messages like "Invalid DSN | Character Count," leaving them confused and concerned about their device's status.
It's essential to understand that the recall involves Ring Video due to safety issues, particularly if incorrect screws are used during manufacturing. Feedback from customers indicates dissatisfaction with Ring's customer service responses regarding the recall. Users express frustration over the lack of clear communication about the process and specifics, further complicating their attempts to guarantee their doorbells are safe.
Community discussions reveal that many are worried about potential fire risks associated with recalled devices, amplifying the urgency for accountability. As users navigate these challenges, they highlight a strong desire for improved support and clearer guidance from Ring.
They're calling for safer redesigns of affected models to prevent future hazards. In this environment, it's important to stay informed and proactive about your Ring Video Doorbell's safety and functionality.
Help Resources
To find the right help resources for your Ring Doorbell recall concerns, start by visiting the Ring Help Center and entering your device's serial number. This step is essential for verifying if your specific device is affected by any recalls.
The Help Center offers extensive guides that walk you through the recall process and highlight the necessary steps to take.
If you need real-time assistance, don't hesitate to contact Ring's customer support. They're available to address any inquiries or concerns you might've about the recall.
Additionally, updated user manuals are accessible and include critical information about recalls, proper installation instructions, and safety protocols to guarantee your device functions correctly.
To make your search easier, the Help Center categorizes articles by product type, allowing you to quickly find information specific to your Ring Doorbell model.
This organized approach guarantees you have the resources needed to address any recall concerns efficiently.
Related Recalls
Awareness of related recalls is vital for guaranteeing your Ring Doorbell operates safely and effectively.
The Ring Video Doorbell (2nd Generation), model number 5UM5E5, has been recalled due to serious fire hazards linked to incorrect installation. Approximately 350,000 units in the U.S. and 8,700 in Canada were sold from June 2020 to October 2020, making this a significant recall.
There have been 85 incident reports, including 23 ignition events and 8 minor burn cases. It's essential for you to check if your device is affected by verifying the serial number on Ring's website or reaching out to customer support.
The recall highlights the importance of using the correct security screws during installation to avoid overheating risks.
If you've recently purchased a Ring Video Doorbell, double-check your unit against the recall information to guarantee your home remains safe.
Frequently Asked Questions
How Do I Know if My Ring Doorbell Is Recalled?
To find out if your Ring doorbell is recalled, you'll need to check the model number and production dates. You can locate this information on the back of your device or within the Ring app under the device settings. In addition to checking for recalls, it’s also important to regularly monitor the ring doorbell charging indicator to ensure that your device is functioning properly. By staying informed about recalls and monitoring the charging indicator, you can help keep your home safe and secure. In the event that your Ring doorbell is recalled, make sure to follow the instructions provided by the manufacturer for a prompt resolution. Additionally, keeping an eye on the ring doorbell charging status can help you identify any potential issues with the battery or power supply. By staying proactive and attentive to these details, you can maintain the effectiveness of your home security system and address any issues promptly.
Look for the serial number on the back of your device and visit the Ring website.
If it's model number 5UM5E5, sold between June 2020 and October 2020, it might be affected.
You can also check for updates and safety instructions directly on Ring's support page for the most accurate information.
What Is the Recall on Doorbell Cameras?
The recall on doorbell cameras primarily concerns specific models that may pose fire hazards.
If you own a doorbell camera, you should check its model number and serial number to determine if it's affected.
Many recalls arise from defects that could lead to potential safety issues, so it's essential to stay informed.
Make certain to follow any instructions from the manufacturer regarding refunds or replacements to guarantee your safety and peace of mind.
How Long Should a Ring Doorbell Last?
Your Ring doorbell should last between 6 to 12 months if it's battery-operated, depending on usage and the environment.
If you have a wired model, it can last over 2 years with proper installation and maintenance.
To extend its lifespan, keep the camera lens clean and guarantee the power supply is stable.
You can monitor battery performance through the Ring app, which helps you track its health over time.
Are Ring Doorbells Guaranteed for Life?
Did you know that about 30% of consumers experience issues with electronic devices within the first three years?
Unfortunately, Ring doorbells aren't guaranteed for life. They come with a limited warranty, usually lasting one year from your purchase date.
This warranty covers defects in materials but doesn't protect against misuse or unauthorized modifications.
For specific terms, check the Ring website, and consider registering your product for the latest updates and support.
Conclusion
In conclusion, staying informed about your Ring Doorbell's recall status is essential for your safety.
Like a vigilant guardian, you should regularly check for updates and product alerts.
If your device is affected, follow the provided instructions to make certain your home remains secure.
Remember, knowledge is power: it helps you protect your space and peace of mind.
Don't hesitate to seek help if you need it—your safety is worth it!
